Cardamom sourced from the highranges of Idukki.
Cardamom sourced from the highranges of Idukki.
Spicelot.com believes in & helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel and order on spicelot.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. In the event of unavailability of replacement, you are eligible for a 100% refund. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
Returns and exchanges are meant for damaged products or incorrect products only. Any exchange or return of products other than this would be at the sole discretion of spicelot.com, cost for which would be borne by the customer. All spices, herbal or cosmetic products and edible items are non-returnable. You may always write to us and we will look in to it individually, which should not in any way considered as an acknowledgement of refund or return of products or any compensation.
Spicelot.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days (except jewellery which are made after the order is placed, despatch date of which would be intimated) or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 15 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost or a 100% refund would be done. Please make sure that the original product tag and packing is intact when you send us the product back.